The transition towards digital communication methods is happening faster than most people realize, and companies are not moving quickly enough to keep up with this change. This is the conclusion …
Digitization and disruption in customer relations
There’s no denying that we are in the midst of a digital revolution that has handed the power to customers in terms of their relationships with brands. At the same …
Read more “Digitization and disruption in customer relations”
Where should you position your brand on social media?
As strange as it may seem, we created RingCentral Engage before Facebook or Twitter even appeared in Europe. Brands today have widely adopted these social platforms to promote their image and increase …
Read more “Where should you position your brand on social media?”
Is your mobile app a conversation starter?
Small things get unnoticed I love being surprised. By the most ordinary things, the things you don’t even notice anymore because they’re so ingrained in our behaviors. Being able to …
Interactive mobile apps: Live Chat or Instant messaging ?
RingCentral Engage recently launched a new product for the digital customer relations market: instant messaging integrated into mobile apps, or In-App Mobile Messaging. With Engage Mobile, companies can make their …
Read more “Interactive mobile apps: Live Chat or Instant messaging ?”
Gamification: attract, motivate and animate your community
Gamification to build loyalty Loyalization strategies have now become standard elements of the corporate marketing mix. There’s not a single B2C brand that doesn’t have a loyalty program. “Miles” have …
Read more “Gamification: attract, motivate and animate your community”
Dimelo launches Dimelo Chat
RingCentral Engage has released “Engage Chat,” a live chat module integrated into a single management console through which companies can manage all of their digital channels. “Engage Chat” has the …
The problem with telephones is the number!
Having worked for some time in network infrastructure technologies, I’ve become highly attuned to the issues of addressing and routing. The address, a necessary evil An address is a unique …
Dimelo launches Dimelo Mobile
In keeping with its mission to innovate in the digital customer relations arena and to simplify the process for companies, Dimelo has launched “Dimelo Mobile,” the first instant messaging solution …
Making the case for social customer care in telco
Social Media is Eating the Internet, Mobile is Eating Social Media In 2010, Social media became the number 1 online activity. The average American spends upwards of 3 hours per …
Read more “Making the case for social customer care in telco”
