RingCentral Engage partook in the VivaTech event May 24-26, the key rendez-vous for the innovation and start-up field. Organized by Les Echos and Publicis, this 3rd edition hosted almost 150 conferences …
Customer Experience World 2018 : The new challenges of Omni-Digital Customer Care
Last week, our team took part in the 2018 CEW at Park Plaza Victoria in London. This conference is recognized as the leading event for global business leaders and executives …
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Dimelo is the Winner of 2 Customer Experience Software Awards
Dimelo was recently honored with two esteemed awards for providing businesses with an extraordinary platform for digitizing their customer relations. SaaS reviews website CompareCamp recently conducted an in-depth review of …
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3rd Edition of VivaTech: the key event devoted to innovation
From May 24th to May 26th, Dimelo will be attending the VivaTech fair dedicated to start-ups and innovation. Organised by “Les Echos” and Publicis, this third edition will welcome almost …
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GDPR and Dimelo: our engagement of compliance
The GDPR (General Data Protection Regulation) has been the hottest topic these last months in the digital world. Complying with these new regulations might be seen as an ordeal since …
9th Customer Contact Management Summit Warsaw : Experience matters !
Dimelo will take part in the 9th Customer Contact Management Summit in Warsaw on May 22 and 23. For the 9th year in a row, the summit gives the floor …
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Apple Business Chat: a revolution for Customer Care?
Messaging is experiencing the strongest growth among means of communication these past years. Among the most popular messaging apps, Messenger and WhatsApp pool more than 2 billion users while younger …
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How Omni-Digital helps reduce channel dependency
Facebook platforms (Business pages, Messenger, and Instagram) innovative features and large user database offer great ways for companies to connect with their customers on their preferred channels. As they progressively …
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Let’s clearly distinguish Omni-Digital and Omni-Channel
One of today’s greatest stakes to retain customers’ loyalty, who are becoming always more fickle, is offering personalized and seamless customer care. Even though individualisation has established itself as a …
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Customer Experience World 2018 : learn about the latest Customer Success Strategies
Our team will be contributing to the 2018 CEW on May 15th and 16th at Park Plaza Victoria in London ! This conference is recognized as the leading event for …
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