The opportunity to publicly mention companies on Twitter has made a great pressure-applying tool for customers. It is impossible for brands to ignore comments, complaints or requests from customers on …
4 tips to manage your Customer Relations via chat
“Click to Chat” has already been adopted by numerous companies. Regarding consumers, 63% of them state that they are more likely to return to a website if it offers live …
Read more “4 tips to manage your Customer Relations via chat”
Electro Dépôt: the first retailer to offer its customers in-app instant messaging
Electro Dépôt, the low-cost branch of the HTM group (Boulanger, Webdistrib, etc.), is a leader in the discount sale of household electricals and multimedia and audio equipment. The company has …
Read more “Electro Dépôt: the first retailer to offer its customers in-app instant messaging”
[Expert’ Take] Cyrille, Solution Expert Engineer @Dimelo
Meet Cyrille, Solution Engineering Expert, who is proud of his region, Picardie, in the north of France. Hi Cyrille, to get us started, can you tell us about your curriculum? …
Read more “[Expert’ Take] Cyrille, Solution Expert Engineer @Dimelo”
CANAL+ in Africa: a success for mobile customer service
CANAL+ teams in Africa respond to customers’ queries per email and on social networks through the RingCentral Engage Digital platform. For a few months, CANAL+ has been offering its customers …
Read more “CANAL+ in Africa: a success for mobile customer service”
Innovation: PMU offers its customers in-app instant messaging!
PMU is continuing to stride ahead in the field of customer service and is now offering its customers in-app instant messaging! PMU has just launched a new version of its …
Read more “Innovation: PMU offers its customers in-app instant messaging!”
[Expert’ Take] Cécile, Support Manager @Dimelo
We meet Support Manager Cécile, who answers a few questions between phone calls to clients all over the world. Hi Cécile. To begin with, can you tell us a bit …
SNCF takes charge of its Digital Customer Relations
France’s national railway company, SNCF, is also a world leader in logistics and transport management. With more than 14,000 trains in circulation every day and 1 billion users moved around every …
Read more “SNCF takes charge of its Digital Customer Relations”
[Expert’ Take] Vincent, software developer @Dimelo
I met up with Vincent, a software developer at Dimelo, in their R&D offices. From the monitoring screens to the sofa and table football, everything there is made to make …
Read more “[Expert’ Take] Vincent, software developer @Dimelo”
AXA: One of the first French businesses to use Facebook Messenger for its Customer Relations
In 2011, Facebook launched Messenger, its own instant messaging system. Following huge success with the public, this functionality is now available for some businesses in France, enabling brands to provide …