Our team was in Africa last week for Rencontres Africa, the largest French-African business event, organized with the backing of the French Ministry of Europe and Foreign Affairs and the …
Dimelo is an official Messenger partner
While in France last week, David Marcus, Head of Messenger at Facebook, highlighted Messenger’s significant growth and the platform’s latest new features. With 2 billion messages exchanged between companies and …
5 tips for becoming a 100% Customer-Centric company
According to a Forrester study published in October 2016*, customers who feel neglected or who have a bad experience when interacting with a brand are 8 times more likely not …
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[Expert’ take] Maxime, Pre-sales Engineer @Dimelo
I meet up with Maxime, a pre-sales engineer at Dimelo, who answers my questions between client meetings. Hi Maxime! You have just joined Dimelo. Could you tell us a bit …
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Why Did We Add Incoming Email Management to Our Digital Customer Relations Management Solution?
From Forums to Social Media When Dimelo was launched in 2006, we created a solution to manage brand forums and business-to-customer help forums. In 2010, social media channels were added …
Why Dimelo is only two years old!
We created Dimelo in 2006, but I like to say that Dimelo is only two years old. Am I worrying too much about (it) aging? I don’t think so. History …
Hello bank! 100% digital Customer Relations in 5 questions
Dimelo met with Ahmed Fati, Head of Customer Relations 2.0 at Hello bank!, and Clément Pellissier, Social Media Customer Adviser. Ahmed Fati Head of Customer Relations 2.0, Hello bank! Clément …
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[Expert take] Adrien, Head of Research and Development @Dimelo
I meet up with Adrien, Lead Developer and Head of Research and Development, who spares me a few moments between coding sessions. Can you tell me a bit about your …
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An encounter with Sébastien Louvet, COO at Viavoo
We meet Sébastien Louvet, COO at Viavoo, who talks to us about the collaboration between Viavoo and RingCentral Engage Digital for an ever-improving customer experience. Introduce us to Viavoo in …
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[Expert’ take] Hélène, Project Manager @Dimelo
We meet Hélène, Project Manager at Dimelo, who gives up some of her time between two client meetings, always with a smile on her face. Hi Hélène. First of all, …