As well as beginning 2018 by announcing positive results, Twitter has never been so important in terms of customer relations. Thanks to its conversational, public and immediate nature, customers love …
Read more “What is your business risking by not being on Twitter?”
The company WIR Bank is a Swiss merchant bank that introduced the WIR franc – a complementary currency –when it was created in 1930. The WIR franc, used in combination …
Read more “100% availability: Swiss bank WIR, the new customer experience leader”
Dimelo met with Ahmed Fati, Head of Customer Relations 2.0 at Hello bank!, and Clément Pellissier, Social Media Customer Adviser. Ahmed Fati Head of Customer Relations 2.0, Hello bank! Clément …
Read more “Hello bank! 100% digital Customer Relations in 5 questions”
We meet Sébastien Louvet, COO at Viavoo, who talks to us about the collaboration between Viavoo and RingCentral Engage Digital for an ever-improving customer experience. Introduce us to Viavoo in …
Read more “An encounter with Sébastien Louvet, COO at Viavoo”
Only 7% of companies offer a satisfaction survey following a customer interaction on social media*. Customers, meanwhile, are tired of answering the same automatic questionnaires every time and try to …
Read more “Customer satisfaction: how to create an effective questionnaire”
The opportunity to publicly mention companies on Twitter has made a great pressure-applying tool for customers. It is impossible for brands to ignore comments, complaints or requests from customers on …
Read more “Customer Relations on Twitter: 3 tips you should be using right now!”
France’s national railway company, SNCF, is also a world leader in logistics and transport management. With more than 14,000 trains in circulation every day and 1 billion users moved around every …
Read more “SNCF takes charge of its Digital Customer Relations”
In 2011, Facebook launched Messenger, its own instant messaging system. Following huge success with the public, this functionality is now available for some businesses in France, enabling brands to provide …
Orange is one of the biggest telecommunications operators in the world. With presence in 29 countries, the Group serves more than 250 million customers all over the world, as of …
Read more “Orange: at the customer’s service on social networks”
Every year, the We Are Social Singapore agency publishes studies on the status of all things digital in the world, including two in-depth reports: an overview of digital trends in …
Read more “[Study] Mobile and other digital trends to watch in 2016”
