Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be …
[Expert’ take] Maxime, Pre-sales Engineer @Dimelo
I meet up with Maxime, a pre-sales engineer at Dimelo, who answers my questions between client meetings. Hi Maxime! You have just joined Dimelo. Could you tell us a bit …
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HypoVereinsbank Is Developing Its Online Client Forum
HypoVereinsbank is one of Germany’s largest financial institutions. Its services are mostly aimed at private clients, private banking & wealth management, corporate and investment banking, etc. In early 2016, HypoVereinsbank …
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Why Did We Add Incoming Email Management to Our Digital Customer Relations Management Solution?
From Forums to Social Media When Dimelo was launched in 2006, we created a solution to manage brand forums and business-to-customer help forums. In 2010, social media channels were added …
Why Dimelo is only two years old!
We created Dimelo in 2006, but I like to say that Dimelo is only two years old. Am I worrying too much about (it) aging? I don’t think so. History …
Hello bank! 100% digital Customer Relations in 5 questions
Dimelo met with Ahmed Fati, Head of Customer Relations 2.0 at Hello bank!, and Clément Pellissier, Social Media Customer Adviser. Ahmed Fati Head of Customer Relations 2.0, Hello bank! Clément …
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[Expert take] Adrien, Head of Research and Development @Dimelo
I meet up with Adrien, Lead Developer and Head of Research and Development, who spares me a few moments between coding sessions. Can you tell me a bit about your …
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An encounter with Sébastien Louvet, COO at Viavoo
We meet Sébastien Louvet, COO at Viavoo, who talks to us about the collaboration between Viavoo and RingCentral Engage Digital for an ever-improving customer experience. Introduce us to Viavoo in …
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[Expert’ take] Hélène, Project Manager @Dimelo
We meet Hélène, Project Manager at Dimelo, who gives up some of her time between two client meetings, always with a smile on her face. Hi Hélène. First of all, …
Customer satisfaction: how to create an effective questionnaire
Only 7% of companies offer a satisfaction survey following a customer interaction on social media*. Customers, meanwhile, are tired of answering the same automatic questionnaires every time and try to …
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