By 2020, the main brand distinguisher will be customer care overtaking quality of product and price. Although companies have often perceived customer care as a mandatory cost center, they are now realizing its …
Customer Experience Chapter: insights about Digital Customer Care in Africa
Our team attended the Customer Experience Chapter Rwanda in Kigali last month. This event brought together leading minds in customer experience from across the service sector in the country and internationally. Olivier …
Read more “Customer Experience Chapter: insights about Digital Customer Care in Africa”
Marketing and Customer Care: how digital brings their issues closer
Marketing and customer care teams are historically separated within companies because of different objectives. However, they have synergies that are amplified by digital. One of the most telling examples is …
Read more “Marketing and Customer Care: how digital brings their issues closer”
Hybrid chatbot: how to make humans and robots work together
Customers’ expectations towards businesses have been impacted by a change of how customers consume. 64% of consumers now expect a brand to interact with them in real time, and 80% say …
Read more “Hybrid chatbot: how to make humans and robots work together”
Asian customers are truly Omni-Digital: how to exceed their expectations?
RingCentral Engage recently joined Telecoms World Asia, which gathered over 600 attendees and 120 speakers from across Asia and beyond. This event was the opportunity to discuss the latest digital customer …
Read more “Asian customers are truly Omni-Digital: how to exceed their expectations?”
Dimelo reveals the Messaging experts in your agents
Over 2 billion people around the world are using messaging apps on a daily basis to chat with their colleagues, friends and loved ones. One of its main benefits is …
Read more “Dimelo reveals the Messaging experts in your agents”
Digital Customer Care: From Cost Center to Profit Center
Customer Care, although often perceived as a mandatory cost center, is essential to every business whatever the industry. However, customer care does not impact businesses equally: a business in the …
Read more “Digital Customer Care: From Cost Center to Profit Center”
Customer Experience Chapter Rwanda: The latest Digital Customer Care trends in Africa
The RingCentral Engage team will join Customer Experience Chapter 2018 on March 27 and 28 in Kigali, Rwanda. This event will bring together leading minds in customer experience from across the service sector …
Read more “Customer Experience Chapter Rwanda: The latest Digital Customer Care trends in Africa”
How ENGIE gets a 360° customer view
Digitalization is one of ENGIE’s priority axis and an essential component of its offers. The energy provider has launched a strategic transformational change plan to put digital technology at the …
AI and Human: How to create a fruitful collaboration for Customer Care?
Chatbots were one of the key trends of 2017 and this trend is expected to gain even more popularity this year. However, the implementation of this technology and its models have …
Read more “AI and Human: How to create a fruitful collaboration for Customer Care?”