The challenge In 2010, following the French law on the introduction of regulation and competition for online gambling, PMU decided to diversify, with sports betting and poker. Since then, it …
[Expert’ Take] Delphine, web designer @ RingCentral Engage
An encounter with Delphine, a web designer at RingCentral Engage, who gives us details on her day-to-day work, away from any eavesdroppers in the open-space offices. What is your task? …
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7 keys to social customer relationship transformation
A Sea Change in Customer Habits The magnitude of the social media phenomenon and of how consumer habits are changing is hard to overstate. Put simply, social media is reshaping …
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Orange: at the customer’s service on social networks
Orange is one of the biggest telecommunications operators in the world. With presence in 29 countries, the Group serves more than 250 million customers all over the world, as of …
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[Expert’ take] Fiora, Project Manager @ RingCentral Engage
A conversation with Fiora, a RingCentral Engage Communities expert, who took the time to meet with me – a cup of hot tea in hand – between client meetings. …
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[Study] Mobile and other digital trends to watch in 2016
Every year, the We Are Social Singapore agency publishes studies on the status of all things digital in the world, including two in-depth reports: an overview of digital trends in …
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Social media customer service representative: what to look for in a candidate
Does a good call center customer service rep necessarily make a good social media customer service rep? Companies have the unfortunate habit of hiring all of their customer service reps …
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Mobile instant messaging: a big win for Ooredoo
Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand’s vision is to enrich the lives of the populations it serves, and …
See how Leroy Merlin handles 100% of inbound customer contacts through social networks
Leroy Merlin is a leader in the home improvement and lifestyle market. This company, which won the “Grand Prix Social Media Award” in 2012, has made going digital and customer …
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Customer relations on social networks: from novelty to legitimate communications channel
Social networks: made for customer service “You should try it, it’s great, Bouygues Telecom answered my question on Twitter!” So much enthusiasm just because a company responded through social media …
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