Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand’s vision is to enrich the lives of the populations it serves, and it is committed to fostering human development through communication.
In 2015, Ooredoo chose the RingCentral Engage platform to manage digital customer relations for its 115 million clients around the world.
A unified management tool for digital customer relations
Ooredoo integrated a live chat feature into my.ooredoo.com to help customers manage their accounts. It also added an instant messaging system to its mobile app.
With the RingCentral Engage platform, Ooredoo can also manage customer relations through social networks (Facebook, Twitter, YouTube, Google+, Instagram) and by email.
The success of Engage Mobile
Soon after they implemented Dimelo, the Ooredoo teams realized that the mobile instant messaging channel was quite a success. Customers quickly adopted this practical and innovative contact method.
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