With almost 60 billion messages exchanged daily via Messenger and WhatsApp, messaging has become a major component of Customer Care strategy. With the launch of Business Chat, Apple adapts to …
3rd Edition of VivaTech: the key event devoted to innovation
From May 24th to May 26th, Dimelo will be attending the VivaTech fair dedicated to start-ups and innovation. Organised by “Les Echos” and Publicis, this third edition will welcome almost …
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GDPR and Dimelo: our engagement of compliance
The GDPR (General Data Protection Regulation) has been the hottest topic these last months in the digital world. Complying with these new regulations might be seen as an ordeal since …
9th Customer Contact Management Summit Warsaw : Experience matters !
Dimelo will take part in the 9th Customer Contact Management Summit in Warsaw on May 22 and 23. For the 9th year in a row, the summit gives the floor …
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Asian customers are truly Omni-Digital: how to exceed their expectations?
RingCentral Engage recently joined Telecoms World Asia, which gathered over 600 attendees and 120 speakers from across Asia and beyond. This event was the opportunity to discuss the latest digital customer …
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Dimelo reveals the Messaging experts in your agents
Over 2 billion people around the world are using messaging apps on a daily basis to chat with their colleagues, friends and loved ones. One of its main benefits is …
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How ENGIE gets a 360° customer view
Digitalization is one of ENGIE’s priority axis and an essential component of its offers. The energy provider has launched a strategic transformational change plan to put digital technology at the …
280 characters on Twitter: what impact on Customer Care?
Twitter just announced a major change for all users: the switch from 140 to 280 characters available per tweet. As Twitter became one of the main digital channels for customer …
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Building efficient chatbot experiences for customer care
Alongside VR and IoT, chatbot has been of the hottest digital trends for the last few months. The application of this technology for customer care has much potential, and we …
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The “Customer Service of the Year 2018” winners
Yesterday was held the ceremony for “Customer Service of the Year 2018” in Paris. Organised since 2007 by Viséo Customer Insights, this award’s aim is to test the quality of …