Customer service to customer experience, both terms are used regarding how you manage each side of your business. The lines between the two terms often get muddied or confused with …

In the sales sector, customer experience plays an increasingly important role: it has been demonstrated that this criterion will become the first differentiator between brands in 2020, before price and …

As the leading French Pure Player, La Redoute is a major online retailer present in 26 countries. Apple Business Chat helps them communicate with their customers to provide a responsive …

Tickets have been used for customer service since the 1990s, and the term remains widely used. However, since that time, the landscape of customer service evolved dramatically. After being limited …

For customers, messaging can be beneficial to engage with your digital and customer engagement strategy. So doing it correctly is paramount. In a recent survey,  67% of people said they …

RingCentral Engage Digital announces its integration with WhatsApp Business Solution that allows businesses to interact with customers in a fast and simple way directly through WhatsApp. Messaging for Customer Care With …

In the vast and competitive worlds of transport, banking, telecommunications and more, nothing is more important than customer experience. When it comes to making a purchase, 64% of people find …

Google+, Google’s own social media platform which launched in 2011, is to shut down in April 2019 after a new data leak occurred. The social channel had quite a strong …

Since a few years, SaaS (Software as a Service) software is becoming more adopted in all industries. 73% of companies say nearly all their apps will be SaaS by 2020. This …