Last month, we’ve started a new series about CRM and Digital Customer Interactions platforms. In our video, our international experts introduced both tools, the differences between them, and how their …
Video: PMU’s innovations in Digital Customer Care
PMU is the leading European betting company, and its website, pmu.fr, is the number one online wagering site in France. The company places digital and customer care at the heart …
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Building efficient chatbot experiences for customer care
Alongside VR and IoT, chatbot has been of the hottest digital trends for the last few months. The application of this technology for customer care has much potential, and we …
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The “Customer Service of the Year 2018” winners
Yesterday was held the ceremony for “Customer Service of the Year 2018” in Paris. Organised since 2007 by Viséo Customer Insights, this award’s aim is to test the quality of …
Rencontres Africa and the Digital transformation economy
Our team was in Africa last week for Rencontres Africa, the largest French-African business event, organized with the backing of the French Ministry of Europe and Foreign Affairs and the …
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Are GAFA about to shake up the customer care ecosystem?
As WhatsApp, Apple, Amazon and Google start unveiling their investment in digital customer care, there is no more doubt GAFA will play a major role in the near future in …
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Dimelo is an official Messenger partner
While in France last week, David Marcus, Head of Messenger at Facebook, highlighted Messenger’s significant growth and the platform’s latest new features. With 2 billion messages exchanged between companies and …
100% availability: Swiss bank WIR, the new customer experience leader
The company WIR Bank is a Swiss merchant bank that introduced the WIR franc – a complementary currency –when it was created in 1930. The WIR franc, used in combination …
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Why messaging is the future of customer care
The use of messaging applications increased by 44% in 2016, while time spent using them went up 394%. Given this change in user behavior, brands may soon have no choice …
5 tips for becoming a 100% Customer-Centric company
According to a Forrester study published in October 2016*, customers who feel neglected or who have a bad experience when interacting with a brand are 8 times more likely not …
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