As well as beginning 2018 by announcing positive results, Twitter has never been so important in terms of customer relations. Thanks to its conversational, public and immediate nature, customers love …
Telecoms World Asia 2018: How Omni-digital is transforming Customer Care
RingCentral Engege will join Telecoms World Asia in Bangkok on March 19 and 20. For 19 years, this event has been an annual platform for leading international carriers, operators, authorities …
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Video: Bouygues Telecom’s premium Digital Customer Care
Since its creation, Bouygues Telecom develops offers to bring digital revolution to everyone. Its strategy is driven by the will to intensify its customers’ digital usages. Its 3500 customer advisers …
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Which Digital Customer Care channels should I adopt?
There is no doubt that digital has become an essential part of customer care. Social networks have been some of the first channels for digital customer care. Primarily used by …
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ENGIE expands its omni-digital customer service with Dimelo
As part of its digital transformation, electricity provider ENGIE is enhancing its customer service experience by offering its customers new contact options, including messaging and chat. To process inbound messages …
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How do I choose my Digital Customer Interactions Platform?
A Digital Customer Interactions Platform is an essential block of customer care. As we have previously explained, this tool is used to manage volumes of interactions on digital channels. Selecting …
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Messenger growth : how a Telco company reached 850k monthly messages in 6 months
As we have stressed out this year, messaging is one of the fastest growing channels for Customer Care : 67% of consumers are now using a messaging app at least …
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Should you integrate Viber into your customer care strategy?
Viber is a messaging app used by 900 million people to stay in touch asynchronously with others on personal and professional levels. With over 55 million users in Africa, 270 …
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280 characters on Twitter: what impact on Customer Care?
Twitter just announced a major change for all users: the switch from 140 to 280 characters available per tweet. As Twitter became one of the main digital channels for customer …
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A revolution for website visitor care with Messenger Customer Chat
Every Customer Care channel comes with its own benefits and challenges. Live chat solutions help with conversions and also enable your clients to find a helping hand at every stage …
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