Google’s CEO Sundar Pichai introduced Duplex at the last Google I/O in May 2018. Duplex is presented as the future of Google Assistant – a voice bot that perfectly mimics …
CEM in Telecoms Europe: transformation, collaboration and innovation
We will take part in CEM in Telecoms Europe in Prague from September 25 to 27. Packed full of case studies, interactive workshops, deep dive panels, live polling and interview sessions, this year’s …
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11 essential Customer Care statistics
Improving customer experience is now a top priority for 72% of companies. To stay competitive and offer the best possible experience, it is essential to keep up with the rapidly …
How important is NPS in your Customer Care strategy?
Net Promoter Score or NPS is one of the most used indicators by companies across all industries to understand the loyalty and satisfaction of their customers. Knowing that 82% of …
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Emotion in Customer Care: is it really the first priority?
If you’ve been following the major trends of Customer Care lately, you’re bound to have noticed a surge of topics linked to feelings these past months. We are told about …
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Digital Transformation in Banking : discover how to adapt to new market expectations
RingCentral Engage took part in the The Asian Banking Forum (ABF) in Singapore on June 20 and 21. This 4th Annual edition gave the floor to executives experts of retail …
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9th CCMS Warsaw 2018 : Offering an Omni-Digital Customer Care – Where to start?
Recently, our team took part in the 9th Customer Contact Management Summit in Warsaw 2018. For the 9th year in a row, the summit gave the floor to actors and …
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Why integrate email management with your other channels
Email was one of the first digital channel used for customer care. At first, it was used for personal purposes, but companies have been progressively adopting it for customer service. …
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The latest trends of Omni-Digital Customer Care
Dimelo attended the Stratégie Clients Trade Fair which is a major meet-up for customer care in France. During the event, Relation Client Magazine selected 7 innovations for customer care. Dimelo’s …
ABF Southeast Asia 2018: Digital Transformation in Banking
RingCentral Engage will take part in The Asian Banking Forum (ABF) in Singapore on June 20 and 21. This 4th Annual edition gives the floor to executives experts of retail banking …
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