Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Shep’s aim is to help organizations create amazing customer and employee experiences. He …
Google+ is dead, long live Google My Business
Google+, Google’s own social media platform which launched in 2011, is to shut down in April 2019 after a new data leak occurred. The social channel had quite a strong …
The benefits of SaaS for Customer Care
Since a few years, SaaS (Software as a Service) software is becoming more adopted in all industries. 73% of companies say nearly all their apps will be SaaS by 2020. This …
6 Trends Shaking Up Customer Care in 2019
As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you …
Chatbot Summit: the collaboration between agents and chatbots
A few days ago, our team was in Berlin for Chatbot Summit, the world’s leading international event series for chatbots. It gathered professionals from top consumer brands, technology leaders, innovative startups and digital …
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RingCentral Completes Acquisition of Dimelo
BELMONT, Calif. — October 23, 2018 — RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of Dimelo, …
8 Common Chatbot Myths Debunked
Chatbots are one of the hottest topics in the technology world today. We read and hear a lot about it, including some misconceptions. The interest for bots is not going …
Dimelo Digital Wins 3 Customer Support Software Certificates from a Leading Platform for SaaS Reviews
A handful of leading brands trust Dimelo for handling their online customer service activities. Adding to the list that recommends Dimelo is FinancesOnline, a popular review platform that assists decision …
RingCentral Engage Digital is now an Apple Business Chat Customer Service Platform
With almost 60 billion messages exchanged daily via Messenger and WhatsApp, messaging has become a major component of Customer Care strategy. With the launch of Business Chat, Apple adapts to …
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Open Platform – at the heart of the customer care ecosystem
In these times of hyperconnectivity, digital customer care requires the use of a wide range of tools on a daily basis. These include CRM systems, digital customer interactions platforms, reporting …
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