Meet Cyrille, Solution Engineering Expert, who is proud of his region, Picardie, in the north of France. Hi Cyrille, to get us started, can you tell us about your curriculum? …
[Expert’ Take] Cécile, Support Manager @Dimelo
We meet Support Manager Cécile, who answers a few questions between phone calls to clients all over the world. Hi Cécile. To begin with, can you tell us a bit …
AXA: One of the first French businesses to use Facebook Messenger for its Customer Relations
In 2011, Facebook launched Messenger, its own instant messaging system. Following huge success with the public, this functionality is now available for some businesses in France, enabling brands to provide …
[Expert’ Take] Delphine, web designer @ RingCentral Engage
An encounter with Delphine, a web designer at RingCentral Engage, who gives us details on her day-to-day work, away from any eavesdroppers in the open-space offices. What is your task? …
Read more “[Expert’ Take] Delphine, web designer @ RingCentral Engage”
[Expert’ take] Fiora, Project Manager @ RingCentral Engage
A conversation with Fiora, a RingCentral Engage Communities expert, who took the time to meet with me – a cup of hot tea in hand – between client meetings. …
Read more “[Expert’ take] Fiora, Project Manager @ RingCentral Engage”
Dimelo launches Dimelo Chat
RingCentral Engage has released “Engage Chat,” a live chat module integrated into a single management console through which companies can manage all of their digital channels. “Engage Chat” has the …
Dimelo launches Dimelo Mobile
In keeping with its mission to innovate in the digital customer relations arena and to simplify the process for companies, Dimelo has launched “Dimelo Mobile,” the first instant messaging solution …