Adam Toporek is an entrepreneur who specializes in helping companies achieve remarkable customer service. He has written a number of books on Customer Experience and regularly presents keynotes and provides training …
Conversations vs Tickets for Customer Care: two different goals
Tickets have been used for customer service since the 1990s, and the term remains widely used. However, since that time, the landscape of customer service evolved dramatically. After being limited …
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Interview with Jeff Toister – Creating A Personal Connection
Jeff Toister is an internationally recognized Customer Experience Professional, who is in the Top 50 Thought Leaders to Follow on Twitter according to the International Customer Management Institute. Jeff’s aim is to …
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Interview with Cédric Blum – Trusting Your Agents
Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and health. His CV boasts a range of companies including SFR, …
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10 Tips for using Messaging Apps in Customer Care
For customers, messaging can be beneficial to engage with your digital and customer engagement strategy. So doing it correctly is paramount. In a recent survey, 67% of people said they …
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Interview with Ian Golding – Differentiating Your Business
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, …
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10 Expert Tips to Exceed Customers’ Expectations
Ever wondered what the experts believe in to drive satisfaction for customer expectation? If so, then you will find the best tips from customer experience experts who are among the …
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Interview with Thierry Moussu – The Customer First Approach
Thierry Moussu is the Head of Digital Relations at Direct Energie, overseeing the company’s digital strategy and innovation for digital interactions with customers/prospects. He has over 15 years of experience …
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RingCentral Engage Digital announces integration with WhatsApp Business Solution
RingCentral Engage Digital announces its integration with WhatsApp Business Solution that allows businesses to interact with customers in a fast and simple way directly through WhatsApp. Messaging for Customer Care With …
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Why Live-Chat is important for Customer Experience
In the vast and competitive worlds of transport, banking, telecommunications and more, nothing is more important than customer experience. When it comes to making a purchase, 64% of people find …
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