Dimelo est partenaire privilégié de la 1ère édition du CX Day 2018 le 19 juin au Cloud Business Center à Paris. Le CX Day, organisé par Relation Client Magazine, pose la …
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Adrien Lemaire
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Articles by Adrien Lemaire
Stratégie Clients 2018 : les tendances incontournables de la Relation Client Omni-Digitale
Dimelo était la semaine dernière au salon Stratégie Clients, l’événement incontournable pour les professionnels du secteur en France et en Europe. Ces 3 jours ont permis d’aborder les dernières tendances …
Customer Experience World 2018 : learn about the latest Customer Success Strategies
Our team will be contributing to the 2018 CEW on May 15th and 16th at Park Plaza Victoria in London ! This conference is recognized as the leading event for …
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Customer Experience World 2018: erfahren Sie mehr über die neusten Customer Success Trends
Unser Team wird bei der CEW 2018 am 15. und 16. Mai im Park Plaza Victoria in London dabei sein! Diese Konferenz gilt als die führende Veranstaltung für globale Führungskräfte, …
4 major Customer Care pain points and how to fix them
By 2020, the main brand distinguisher will be customer care overtaking quality of product and price. Although companies have often perceived customer care as a mandatory cost center, they are now realizing its …
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Customer Experience Chapter: insights about Digital Customer Care in Africa
Our team attended the Customer Experience Chapter Rwanda in Kigali last month. This event brought together leading minds in customer experience from across the service sector in the country and internationally. Olivier …
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Comment le digital rapproche les enjeux de Marketing et de Relation Client
Historiquement séparées au sein des entreprises en raison d’objectifs différents, les équipes marketing et relation client ont pourtant des points de synergie, amplifiés par le digital. L’un des exemples les …
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Marketing and Customer Care: how digital brings their issues closer
Marketing and customer care teams are historically separated within companies because of different objectives. However, they have synergies that are amplified by digital. One of the most telling examples is …
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Hybrid chatbot: how to make humans and robots work together
Customers’ expectations towards businesses have been impacted by a change of how customers consume. 64% of consumers now expect a brand to interact with them in real time, and 80% say …
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Dimelo enthüllt neues Messaging Interface
Über 2 Milliarden Menschen auf der ganzen Welt nutzen täglich Messaging-Apps, um mit ihren Kollegen, Freunden und Angehörigen in Kontakt zu bleiben. Bei den jüngeren Generationen ist der Trend noch …