Reporting and analytics

Gain actionable insights to drive your contact center performance

RingCentral Contact Center offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call center. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls as well as monitor the ongoing performance of your agents.

Customizable dashboards

With our widget-based, real-time dashboards you can build completely customized views of what is going on for different members of your team. Managers can see overall performance and customer experience, supervisors can check on the performance of their teams, and agents can know what the load is at a glance at any time.

At-a-glance business insights to focus agent performance

Combine performance information from RingCentral Contact Center with business metrics from Salesforce, Netsuite, or any other back-end data systems for actionable insights into how your customer interactions are impacting your business.

Customer experience data

Improve overall customer experience with the pre-built and customizable reports you need to understand your call center performance and health

Real-time analytics

Use up-to-the-minute data accessed through easily customizable dashboards for the ability to address issues in your call center as they happen. Dashboards include:

  • Queue information
  • Interaction data
  • Real-time operations

What our customers say

Thierry Moussu

Thierry Moussu

Head of Digital Relations, Direct Energie

Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.

Direct Energie
Frédéric Gonin

Frédéric Gonin

Head of Customer Service Transformation CANAL+

RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.

Canal Plus
Marie-Hélène Albertini

Marie-Hélène Albertini

Head of Forums and Social Networks, Customer Service, Orange France

RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.

Orange