Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.
Take customer service to the next generation
Digital customer engagement via a single platform.Discover our product
Meet your customers where they are and communicate the way they want you to
Stay connected with your customers wherever they are and take advantage of all the benefits of an omni-digital platform. Have a central hub for messages from all your channels to increase customer satisfaction, improve agent productivity, and dramatically grow your revenue.
Collect messages from all digital channels
Meet your customers wherever they are online, whether it’s through messaging apps (like Apple Business Chat, Facebook Messenger, WeChat, etc.), In-App Messaging (both iOS® and Android™), social networks (such as Facebook®, Twitter , Instagram, etc.), the Live Chat with access to contextual information, or emails and evaluation sites. You can use smart routing and automatic language recognition to create custom experiences for your customers.Learn more
Use AI to automatically assign incoming messages to the right agents
You don’t have to manually forward messages to agents with the right skills anymore. Artificial intelligence allows you to distribute messages automatically and accurately. Using our Intelligent Classification Engine (ICE) software, you can assign incoming messages to categories and send them to the correct agent based on urgency and skills, improving response time, productivity, and overall results.Learn more
Engage in all your digital conversations with just one platform.
Make resource management more efficient and avoid duplicated conversations with customers by creating a single profile that merges all your client’s identities across multiple channels into. Get a complete picture of your customer’s wants and needs based on their conversation history with your company. Give your agents access to your client's previous interactions with the organization so they can provide a more personalized experience.Learn more
Improve your KPIs and develop your strategy continuously with full real-time reporting.
Enhance your customer relationship strategy by collecting and leveraging data enriched by the RingCentral Engage platform. Track your business’ interactions with customers across multiple channels and get a comprehensive sense of your performance. Identify champions and critics, increase product sales, and gain higher profits by minimizing missed opportunities.
Take advantage of an open platform to integrate the tools you already use.
Merge your digital engagement platform with your existing processes, augment your tools with valuable information, and consolidate your data for a better customer experience.Learn more
Enjoy the benefits of a completely agile contact center environment on the cloud.
Get everything you need for effective customer engagement with a flexible cloud contact center solution. Add or subtract lines almost instantly, apply new capabilities on the fly, and experience business continuity despite disasters.
What our customers say
Head of Customer Service Transformation CANAL+
RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.
Head of Forums and Social Networks, Customer Service, Orange France
RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.