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RINGCENTRAL ENGAGE™

Deliver the next generation of customer service

Digital customer engagement through a unique platform.

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Step into your customers’ world and engage their way

Connect with your customers wherever they are online and enjoy the numerous benefits of an omni-digital platform. Messages are collected from all channels to increase customer satisfaction, improve agent productivity, and overall generate significantly higher revenue.

OMNI-DIGITAL

Aggregate messages from all digital channels.

Meet your customers where they are online via messaging (Apple Business Chat, Facebook Messenger, WeChat, etc.), in-app messaging (iOS® and Android™), social media (Facebook®, Twitter, Instagram, etc.), live chat with contextual information access, email, community and consumer review portals. The use of smart routing and automatic language recognition to further personalize the experience your customers deserve.

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Omni-Digital
Smart routing
SMART ROUTING

Allocate incoming messages automatically with AI.

Eliminate the task to manually transfer messages to agents with the right competency by routing messages automatically and accurately. Using our proprietary AI software, Intelligent Classification Engine (ICE), you can categorize incoming messages and push them to an agent based on urgency and competency, which results in improved response time, individual productivity, and quality output.

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UNIFIED PLATFORM

Digital conversations unified on a single platform.

Improve resource handling and eliminate duplicate conversations when you merge customer identities across multiple channels into a single profile. Gain a full picture of your customer based on historical interactions with your brand and team. Equip agents with the complete customer story so they can provide a positive personalized experience.

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Unified platform
Metrics and KPIs
Metrics and KPIs

Optimize strategy and improve KPIs with comprehensive analytics in real-time.

Upgrade your customer care strategy by collecting data that is enriched by the RingCentral Engage platform to track activity across channels and obtain a full picture of your performance. Identify ambassadors and detractors, improve products or upsell them, and by reducing missed opportunities in your ecosystem, you can increase profits.

OPEN PLATFORM

Integrate your business tools on an open platform.

Embed your digital engagement platform with your existing ecosystem and processes, optimizing your tools with valuable information and centralizing all your data to forge a way for an improved customer experience.

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Open Platform

What our customers say

Thierry Moussu

Thierry Moussu

Head of Digital Relations, Direct Energie

Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.

Frédéric Gonin

Frédéric Gonin

Head of Customer Service Transformation CANAL+

RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.

Marie-Hélène Albertini

Marie-Hélène Albertini

Head of Forums and Social Networks, Customer Service, Orange France

RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.

Sign up for a free personalized demo

A RingCentral Engage solution specialist will contact you for a personal, informative demo on the benefits of using our omni-digital platform.

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