Take customer service to the next generation
Digital customer engagement via a single platform.Discover our product
Meet your customers where they are and communicate the way they want you to
Stay connected with your customers wherever they are and take advantage of all the benefits of an omni-digital platform. Have a central hub for messages from all your channels to increase customer satisfaction, improve agent productivity, and dramatically grow your revenue.
Collect messages from all digital channels
Meet your customers wherever they are online, whether it’s through messaging apps (like Apple Business Chat, Facebook Messenger, WeChat, etc.), In-App Messaging (both iOS® and Android™), social networks (such as Facebook®, Twitter , Instagram, etc.), the Live Chat with access to contextual information, or emails and evaluation sites. You can use smart routing and automatic language recognition to create custom experiences for your customers.Learn more
Use AI to automatically assign incoming messages to the right agents
You don’t have to manually forward messages to agents with the right skills anymore. Artificial intelligence allows you to distribute messages automatically and accurately. Using our Intelligent Classification Engine (ICE) software, you can assign incoming messages to categories and send them to the correct agent based on urgency and skills, improving response time, productivity, and overall results.Learn more
Engage in all your digital conversations with just one platform.
Make resource management more efficient and avoid duplicated conversations with customers by creating a single profile that merges all your client’s identities across multiple channels into. Get a complete picture of your customer’s wants and needs based on their conversation history with your company. Give your agents access to your client's previous interactions with the organization so they can provide a more personalized experience.Learn more
Improve your KPIs and develop your strategy continuously with full real-time reporting.
Enhance your customer relationship strategy by collecting and leveraging data enriched by the RingCentral Engage platform. Track your business’ interactions with customers across multiple channels and get a comprehensive sense of your performance. Identify champions and critics, increase product sales, and gain higher profits by minimizing missed opportunities.
Take advantage of an open platform to integrate the tools you already use.
Merge your digital engagement platform with your existing processes, augment your tools with valuable information, and consolidate your data for a better customer experience.Learn more
Enjoy the benefits of a completely agile contact center environment on the cloud.
Get everything you need for effective customer engagement with a flexible cloud contact center solution. Add or subtract lines almost instantly, apply new capabilities on the fly, and experience business continuity despite disasters.
VOIP PHONE SERVICE
Create a mobile workforce without the complex setup through business VoIP
Move away from copper lines and cabled setups that come with regular landlines. Leverage the internet to get a mobile, flexible, and scalable communications solution that doesn’t require any complex installation. VoIP phone service provides your business with IP telephony that you and your employees can access from anywhere, and on any device. Make and receive voice calls using your business phone number, even if you are not in the office with VoIP service.
INTERNET PHONE SERVICE
Boost productivity and keep employees connected with internet phone plans
Free your business from the limits set by traditional phone systems. Facilitate communications with a cost-effective, portable, and highly scalable solution. With an internet phone service, you get a full suite of calling features to optimize your business communications and enhance your productivity. Use your business phone number to send faxes and texts, as well as engage in phone calls from anywhere using any device with a phone service that leverages the power of the internet.
VIRTUAL PHONE NUMBER
Get powerful and professional business numbers
Enhance your business profile, extend your market reach, and gain the trust of customers. Make it easy for them to contact you, and when they do, ensure an outstanding experience. A virtual phone number works just like a regular business number but offers more flexibility, professionalism, and cost savings. Use it as you would a regular business number.
Partner with a VoIP provider that lets your employees work from virtually anywhere
Break away from the limitations of traditional telephone carriers. This industry-leading VoIP provider lets you say goodbye to telephony services that restrict your employees from pursuing opportunities outside the four walls of your office. Create a mobile workforce that has the ability to work from anywhere, and on any device.
Maximize your unified communications solution with state-of-the-art VoIP phones
Choose from a variety of state-of-the-art VoIP phones that will fit your organization. From desk IP phones and receptionist phones to IP conference phones, you have the choice to lease or buy VoIP-enabled devices to complement RingCentral’s industry leading unified communications solution. You can even use the RingCentral App to turn your computers and smartphones into your own mobile VoIP phones. Stay connected to your company from anywhere.
What our customers say
Head of Customer Service Transformation CANAL+
RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.
Head of Forums and Social Networks, Customer Service, Orange France
RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.