What is Auto Dialer Software

 

Auto dialer software is designed to process multiple calls simultaneously to contacts playing recorded or text to speech messages, detect answering machines (AMD), capture responses with DTMF touch-tones entered by the customer, record calls, transfer to a live agent as well as support Do Not Call lists.

Newfies-Dialer Auto Dialer software provides these functions and supports multi-tenancy which lends itself to companies wishing to offer voice broadcasting services to its customers, as well as organisations that need to broadcast emergency, marketing and informational messages to their customers.

 

Voice Broadcasting Scenarios

Scenarios that auto dialer software may be most commonly used in may include the following:-

  • Reverse Emergency Notification services: Emergency broadcast messages.
  • Community Notifications: Less serious notification; e.g. for schools, clubs, religious bodies, organisations, and government offices.
  • Live Lead Generation: An effective lead generation tool, where the contact is prompted to “Press 1” to talk to a live agent.
  • Outbound Conferencing: Call many people and put them in the same conference, this is a technique also know as “Virtual Town Hall” allowing many people to listen and contribute to a lecture or discussion.
  • Phone Polling: Quickly poll many contacts for their opinions and views.
  • Appointment Reminders: Phone or SMS messages to remind people of appointments, and optionally present a confirmation message.
  • Debt Control: Contact debtors reminding them of overdue payments, and optionally connect them with a payment gateway IVR or the accounts department to make payment.
  • Simple Voice Broadcasting: Informational and marketing messages sent to contacts.
  • Simple SMS broadcasting: Send informational and marketing messages via SMS.
  • Voice Message Recording: Ring contacts, and allow them to leave voice messages

What our customers say

Thierry Moussu

Thierry Moussu

Head of Digital Relations, Direct Energie

Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.

Frédéric Gonin

Frédéric Gonin

Head of Customer Service Transformation CANAL+

RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.

Marie-Hélène Albertini

Marie-Hélène Albertini

Head of Forums and Social Networks, Customer Service, Orange France

RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.