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#social #mobile #digital customer care platform

Contact center goes digital

Manage all of your digital conversations through a single platform

Dimelo, the digital customer care platform

They trust Dimelo

sncf

30 000messages processed each month

hellobank

45%of responses provided by the community

leroy merlin

100%of messages processed by agents

Respond to your customer on the channel of their choice

chat

Chat

Assist your customers in realtime with a live chat into your website

Discover Dimelo Chat

mobile

Mobile

Start chatting with your customers directly from your app

Discover Dimelo Mobile

communauté

Forum & Communities

Create an online support community and develop selfcare

Discover Dimelo Communities

Dimelo Digital

Thanks to Dimelo Digital platform

A unified management platform for your digital conversation

Discover Dimelo Digital

We help them go digital

Control and manage operational efficiency

Evaluate team performance, measure customer satisfaction, improve customer service!

Control and manage operational efficiency

Explore our resource center

Ressources Whitepapers | 25 November 2016
Article | 24 November 2016

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Reply to your customers wherever they are

On social media

Aggregate all inbound customer contacts through social networks and respond to your customers on their preferred channels.

On your website

Assist your customers in real time with live chat integrated into your website.

Discover Dimelo Chat

Launch a peer-to-peer community and encourage your customers to use self-service support.

Discover Dimelo Communities

Aggregate all of your inbound emails in an interface tailored to your internal processes.

Discover Dimelo Mail

On your mobile app

Give your customers the option to interact with you directly through your mobile application.

Any question?

Our team replies on Facebook Messenger!