Seize the new customer relationship opportunity
Meet new customer expectations
The customer journey has changed radically. Customers increasingly turn to social media and communities for the opinions of their peers and to learn about products—both before and after purchase. At home or on the move.
The brand relationship has changed for good. And the once clear distinction between outbound marketing and inbound customer service is rapidly disappearing.
Dimelo helps its clients seize this opportunity and deploy their customer relationship strategies across these new touchpoints.
Engage and serve the social customer
Power brand communities and peer support
Harness user-generated content to drive qualified traffic. Enable peer care and brand-mediated self-care. Foster brand advocacy.
Serve the customer at their channel of choice
Cut through the noise to see actionable engagement issues only. Avoid unnecessary escalation. Unify marketing engagement with customer service.
Enable Social SLAs
Guarantee fast response times. Avoid brand reputation liabilities. Turn detractors into promoters.
Achieve operational efficiencies
Apply proven customer service processes
Unify conversations across social and digital channels. Automate triage and dispatching for productivity. Apply workflows to enforce policy and present a single voice to the customer.
Supervise and measure in real time
Manage community and customer service performance with configurable dashboards. Supervise teamwork and guide operational efficiency. Measure customer satisfaction and quality of service.
Choose software designed for the enterprise
Deploy cloud-based software designed for agility and for CRM integration. Benefit from regular security and governance audits. Enable role-based user access with full traceability.