Phone Service for Business Growth
Comparing landline, cellular, and internet phone servicesDiscover our product
What is a phone service?
A phone service is a public utility service focused on voice communications delivered by a phone company to residential and commercial clients.
For the longest time, organizations have relied on landline phone systems, but advancements in telephone technology have given rise to other approaches, including cellular and internet phone services.
But how does one compare to the others? What are the advantages and disadvantages of each of these communications solutions? Let's take a closer look at all three options so you can decide which one can best drive business growth.
What is a landline phone service?
A landline phone service is a type of telephone service that utilizes a public-switched telephone network (PSTN) to facilitate a call. It relies on a physical network of copper wires connected to the telecommunications company. For this setup, you'll need a handset, which can either be wired or wireless. The audio you generate is transmitted through the phone jack and into the cables within the network.
This form of telephony has been around for more than a century and has been helpful to businesses for decades. While there has been a shift in consumer preference towards more modern types of telephony, landline phone systems have remained reliable. But do they still offer enough value with respect to their cost? Check out these pros and cons before you contact a business or home phone service provider:
What is a cellular phone service?
A cellular phone service relies on mobile networks to transmit calls. Depending on the coverage map, you can access the phone services from almost anywhere using your cell phone. Coverage varies among phone providers, and connection options include 3G, 4G, 4G LTE, and 5G. Here are the major merits and faults of subscribing to a cellular phone service:
Postpaid plans vs. prepaid cell phone plans
With a postpaid plan, you choose a plan and are billed on a monthly basis. Plans can come with a mobile phone or just the phone-based services like talk, text, and data. With a prepaid plan, you're charged each month for a predetermined access to services.
Major carriers focus on providing the most attractive, unlimited data plan, but prepaid carriers can be more flexible. If your business anticipates a certain volume of texts and data for a period of time, you can get only the required credits, making prepaid mobile plans the lower priced option for you.
That said, if your business relies heavily on cell phones, you'll probably find postpaid plans more cost-effective mainly because they usually offer perks like free unlimited calls. Once your employees have used up their credit, you would have to top it up, or they won't be able to make a call.
For postpaid plans, look into Sprint Unlimited plan or other similar cell phone plans from top providers like Verizon Wireless, Metro by TMobile, and even Straight Talk. If you want more control over your usage and monthly fees, go for prepaid cell phone plans.
What is an internet phone service?
An internet phone service makes use of Voice over Internet Telephony (VoIP) to facilitate phone calls; hence, it's also called VoIP phone service. This form of telephony needs only a high-speed internet connection to make phone calling possible (internet calls can be done from a landline phone with a phone adapter, from PC to PC, from PC to phone, or using softphones and apps).
VoIP phones come in the form of regular phones, such as desk phones and cordless phones. They can also be any VoIP-enabled device like cell phones, tablets, or laptops. Below are some of the benefits (and drawbacks) VoIP services provide.
Internet phone service has gained popularity in recent years. Before jumping in, be sure you ask providers about every plan available and understand all package details. One vendor may offer an unlimited plan for calling and texting but falls short on other mission-critical features. Consider the scenarios below. Does any one of them apply to your business?
You have a remote team so you want to guarantee the quality of phone calls forwarded to mobile devices.
You have offices in the USA and Canada and are looking to open one in Puerto Rico so you need an international calling plan with unlimited calls in those countries.
You advocate "bringing your own device" to work so your staff can use their Apple iPhone 11 Pro Max or Samsung Galaxy s10 to access productivity tools.
You intend to use your existing landline phones so you need a complete business phone system that works well with an analog telephone adapter.
You intend to use cordless and conference phones so you favor a provider with services that are compatible with numerous state-of-the-art VoIP phones.
If you plan on switching to an internet phone service, find an industry leader that can get you started and help you every step of the way.