How RingCentral Engage works

Omni-digital customer engagement

Interact with customers on their channel of choice.

Discover our product

See it in action

Meet RingCentral Engage, a customer engagement platform that unifies all digital conversations.

RingCentral Engage provides:

  • + 32%

    shorter response time

  • + 18%


  • Up to92%

    First-contact resolution

  • Customer satisfaction
  • NPS
  • Need for manpower
  • Cost
  • Number of repeated contacts

What our customers say

Thierry Moussu

Thierry Moussu

Head of Digital Relations, Direct Energie

Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.

Frédéric Gonin

Frédéric Gonin

Head of Customer Service Transformation CANAL+

RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.

Marie-Hélène Albertini

Marie-Hélène Albertini

Head of Forums and Social Networks, Customer Service, Orange France

RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.