Check your agents' responses before they send them
With Dimelo Digital, supervisors can set up validation rules for responses. Once a response is validated, the message will be sent automatically. If no rules are defined, agents can always ask for manager validation by selecting this option before sending.
View your agents' activities in real time
Monitor your agents' activities in real time using a dashboard displaying summaries of their activities.
View agents' screens in real time and take action
You can help or guide agents by viewing their screens in real time. You can follow along with live conversations. If necessary, you can even take over and write the best reply.
Optimize your team's workload
With Dimelo Digital you can view the incoming message queue in real time and manually forward messages to different agents.