Group all messages into one conversation
Conversations with your customers can entail multiple exchanges over a period of several days. They can occur on private or public platforms and can sometimes involve several different agents. With Dimelo Digital, you can find all messages related to ongoing tickets with a click. You'll know exactly who said what, to whom and when!
Prepare automatic responses
It's easy to send out automated acknowledgments of receipt or responses tailored to customers' specific issues with Dimelo Digital.
Facilitate your agent's job with a knowledge base
Set up a knowledge base to enable your agents to respond more accurately and save time.
Dimelo Digital provides an easy-to-use reply assistant. Compose a complete sentence only once. Afterwards, your agent simply needs to begin typing the response for the rest of the sentence to appear.
Save time with the spell checker
Your agents will be sure to send error-free messages, thanks to our spell checker.