Keep track of the history of all customer conversations regardless of the channel used
Respond to your customer knowing the big picture. Has the customer contacted customer service in the past? Did you address the customer's issue? On which channel? With Dimelo Digital, all of these activities are tracked and archived to enable you to provide the best answer on the right channel.
One-click access to the customer record
In addition to storing all of your conversations, Dimelo Digital displays the customer record, giving you all the customer information you need: social profiles, how to contact them, and the history of their interactions on all channels.
Store the data provided by each channel
If your customer filled out a form to provide details regarding the inquiry, the data in the form is automatically saved by Dimelo Digital, and the customer record is updated instantly!
Merge all of your customers' digital identities
The various aliases and identities used by your customers make it more complicated for your agents to process their inquiries.
Dimelo Digital aggregates customer data from all of their digital channels, enabling you to merge your customers' many identities into a single customer record. You can then easily find previous conversations with your customers and ensure the best customer experience.
Integrate Dimelo Digital into your CRM
For a 360° view, integrate Dimelo into your existing CRM. Dimelo provides your IT team with the web services and necessary plug-ins to perform CRM or CTI integrations.
We also support Salesforce and Microsoft Dynamics CRM integration.