Supervision and Management

Manage your customer service agents in real time

Supervise your chat agents in real time

Monitor your agents' activities in real time using a dashboard displaying summaries of their activities.

View the agents' screens and step in when needed

You can help or guide your agents by viewing their screens in real time. You can follow along with live conversations. If necessary, you can even take over and respond with the agent.

Monitoring the queue

Avoid bottlenecks in the queue by manually assigning conversations to available agents.

Organize your agents by area of expertise

Increase your efficiency by sending your agents the inquiries that match their specialties, language, skills, etc. Is one more specialized in customer service, and another in presales? Set up your routing rules with a few clicks, and your agents will receive the inquiries that best match their strengths.

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