Reporting

Analyze live chat activity

Measure customer satisfaction by automatically sending surveys

When your conversations with your customers are over, Dimelo Chat automatically sends out a brief satisfaction survey to gather their opinions.

Assess and monitor the activity of each agent

Monitor the activity of your agents by means of precise indicators for their activities (number of processed messages, average response time, etc.).

Create custom reports

Generate reports and compare your results on the different social networks that are linked to the console. Export reports with one click.

 

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