Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.
Transform digital customer engagement across the enterprise
Manage all your digital conversations from a single platformDiscover our product
Manage all your digital conversations from a single platform
Build strong relationships and acquire deeper insights by integrating digital channels where your customers are and manage them through a unified agent desktop.
Assist customers in real time.
By providing agents with response assistance and historical customer interaction data, you can personalize conversations and improve the overall the level of your customer experience with your enterprise. Simplify agent/customer communication with live chat. Allow visitors to initiate chat or trigger live chat invitations using behavioral targeting criteria configured to your business (e.g., time customer spent on site, current page, number of visits, etc.).
Interact with customers on their favorite messaging app.
Give customers an opportunity to interact with your brand through various messaging applications like Apple Business Chat and Facebook Messenger, as well as in-app messaging on a mobile iOS® or Android™ device. Using advanced workflows, you can provide a better customer experience and improve overall team performance.
Benefit from a comprehensive email management solution.
Customers today expect a fast and relevant answer when they send an email. Your agents need a tool that is efficient and tailored to your process when handling large volumes of this message type. Engage Mail goes beyond simple routing. It also allows you to track the process, controlling everything from the categorization of messages received to the quality of replies sent.
What our customers say
Head of Customer Service Transformation CANAL+
RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.
Head of Forums and Social Networks, Customer Service, Orange France
RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.