Buying VoIP for Small Business: What You Need to Know

When searching for the best VoIP phone system for your small business, it’s important to know what features to look for. If you’re just starting your research you may want to know that VoIP, or Voice Over Internet Protocol, allows professionals to communicate over an internet connection rather than through their traditional landline. This key difference allows for VoIP providers to offer important business features through the cloud without requiring small businesses to install complex fiber cables. Although thousands of professionals and businesses are leveraging VoIP systems, it’s important to understand the challenges of VoIP and how to find the right features to eliminate them.

 

Challenges: Call Quality and High Latency

Since VoIP systems rely on your internet connection, there may be times when you have poor call quality or experience an awkward delay. To prevent this, you should look for a cloud-based phone system that offers ways to quickly switch between communicating over Wifi or 3g/4g/LTE networks to your cellular network. This ability to quickly switch between using your wifi, data or cellular networks will eliminate these challenges by making sure that you can always use your best connection for the highest quality call no matter where you are.

Why Use VoIP?

VoIP systems made for small businesses provide their customers with powerful benefits that don’t break the bank. Comparable business features through a traditional carrier are often expensive to purchase, install and maintain for most small businesses without in-house IT personnel. With a VoIP solution made for small business, you and your team can be up and running in minutes and save on communication costs while gaining key business features that won’t complicate your business.

VoIP services, such as Line2, offer essential business features like fast data switching, auto attendants, call forwarding and call queues to elevate your call quality, brand and customer service. These essential features make a cloud-based VoIP system ideal for small businesses, teams, and serious professionals. These essential business features include:

 

Auto Attendants

Make it easy for your customers to contact the right person in your company with an auto attendant. You can customize how calls are answered or routed depending on your company, and allow customers to follow your settings like “press ‘1’ for sales, ‘2’ for support, etc.”.

Simultaneous Call Forwarding

Never miss an opportunity or call with simultaneous call forwarding. One of the main benefits of VoIP is that you can receive all calls, messages and voicemails from any device no matter where you are. If you’re out of the office, you can set all communications to be forwarded to your home, mobile or colleague’s number.

Call Queue

Manage high call volumes just like a larger enterprise without additional customer service personnel. Call queues allow you to direct how your existing team manages high call volumes right from your mobile phone. Manage settings for how teams answer what calls and ensure that your customers are never left alone with customized greetings, music and business information.

What our customers say

Thierry Moussu

Thierry Moussu

Head of Digital Relations, Direct Energie

Scalable and open, the RingCentral Engage platform was exactly what we needed both in terms of our increasing contact load and our desire to be innovative with regard to digital customer relations.

Frédéric Gonin

Frédéric Gonin

Head of Customer Service Transformation CANAL+

RingCentral Engage is a pillar in our customer care strategy. RingCentral Engage’s software and expertise has helped us to improve quality of service, enable peer support and self-service, and move our subscriber interactions into the digital domain.

Marie-Hélène Albertini

Marie-Hélène Albertini

Head of Forums and Social Networks, Customer Service, Orange France

RingCentral Engage has enabled us to embrace our customers on digital channels at scale. The solution was able to satisfy the complex and demanding standards of our business, reconciling the imperatives of community marketing and corporate communications with the obligations of customer service helped us to improve quality of service.