Telcos and ISPs are very good candidates for creating successful returns from conversations with their customers. Like banks, acquiring new customers is expensive and reducing churn can have a high impact on bottom line. Telcos and ISPs have to manage customer satisfaction, while at the same time create new revenue streams and find the best ways to market these new services.

Conversations can help in many ways :

• Improve satisfaction and reduce customer support costs, through community assistance forums, where power users help newbies
• Drive qualified traffic and augment leads with content-driven search engine optimization provided by customer conversations
• Outpace competition by leveraging customers ideas through open innovation spaces and beta-testing private rooms
• Boost awareness and comprehension of new value added services with dynamic FAQs and expert presales advices

We have a strong commitment on making Telcos and ISPs conversations with their customers as successful as possible, on all the channels that they will see fit (web, mobile, facebook, twitter, etc.). We also understand the need for an efficient customer conversation center, where community managers can leverage a single global back-office for all digital conversations.