Handling of customers queries can become tricky when their volume gets high or if you pledged some maximum response time. Taking decisions following customers suggestions, finding the expert's opinion within the company, ... often requires a communication flow between your employees and Community Managers.

We can design with you a content response process by identifying the experts, delegations and decision chain. In this consulting mission we bring our knowledge of the best practices in Enterprise 2.0 and of the best tools to support them.

The output of this mission is a reference document on content processing within your organization.