It goes on the Web as it goes in real life: conversations are fruitful when they develop along principles such as mutual respect, receptiveness, restraint, creativity, diversity, relevance. Development of conversations requires a script that provides for communication apexes, new conversation material, the regular and comforting intervention of familiar figures. It also requires a respectful attitude and contributions that make sense. Such is the mission of a Community Manager.

Tools are not the trade. We are a software house, yet our measure of success with our customers is: how satisfying conversations with their own customers are.

This is why we offer to assist in hiring or training Community Managers in order to ensure safe and fruitful conversations. We supply Community Managers with tools and procedures that make them efficient on their day-to-day job, in their relation with the community or when performing internal reporting.