Conversations are manifold.

Sometimes conversations starts with a statement, and then an idea exchange. Sometimes they start with questions, bring up several answers, and finish with a poll. Sometimes they start by sweepstakes, and finish by testimonials. Sometimes they start with a gripe and finish with a smile...

Sometimes they start in the office, and finish on the bus. Sometimes they attract people in the street and then they are broadcasted. Sometimes they start on a bench and finish in a bed...

This is why Dimelo's platform was designed to accommodate all form of conversations between a company and its customers, occurring on any place or channel.

All forms

We have been working for several months on deconstructing conversations, and try to find models and protocols. We ended up with a few common types :

• questions to an expert,
• questions to a community,
• brainstorm,
• opinion and debate.

And we built applications from those conversation protocols.

Dimelo's suite of conversation applications enables on demand adaptation to the conversation needs. Conversation can begin on a pre-sales space, where visitors ask questions to product experts, and then be resumed after purchase on a community support space. Conversations can begin with debates around opinions and end up in a brainstorm session.

Dimelo's customers are in control of the conversation and always have the choice to select topics, panels and duration. They can extend conversations or restrict them on demand. We provide a very flexible way to drive conversations according to your agenda.

Any places

Conversations about or with your brand can happen everywhere, and you don't want to lose any part of it because you're not there. So we built Dimelo as a multi-channel solution, so that you can engage a conversation with your customers wherever they are. We began with the web, because it is and will be the dominant media for the foreseeable future. Then we added Facebook applications so that you can be in the social media main street. We also support the email channel, so that conversations can happen through this classical tool. We'll add many more channels on the coming months, like Twitter, Youtube, Linkedin, Messaging and others.

We help you manage conversations on your own properties - places that you own - but also on the open web (blogs, forums, social media places that you don't control. In a unified way, with a single back-office and common procedures.

This is what makes Dimelo's platform outstanding : it's a global solution, not a point-product, but still very flexible and efficient.