Back-Office

• Beforehand moderation

  Validate every content before it is published

• Keywords blacklist

  Quarantine contributions containing specific keywords

• Access restrictions

  Limit access to users having a global password, or company emails, or belonging to specific IP address ranges

• User initiated abuse report

  Let the user report abuse, and quarantine content based on report thresholds

• Vote abuse detection

  Verify that a user only votes one time on a content (based on cookie and IP address)

• Role-based permissions

  Affect a role and related permissions to every new user

• Anti-spam filtering

  Automatically filter content through anti-spam rules (based on Akismet)

• Usage statistics

  Get information on contributions data : number of connections, posts, comments, votes, etc.

• Google Analytics integration

  Get traffic information from a reliable source

• Log every single user activity

  Know what every single user has been doing on the conversation space, link to CRM

• Filter and sort user on criteria

  Generate user lists based on a number of filter&sort criteria

• Export user list with their activity

  Export user list in CSV or Excel file, and access their profile and activity data

• User profile customization

  Select which information will be asked to the users on registration (complements Facebook profiles as well)

• Invite pre-registered guests on a private space

  Upload guest list, and send invitation to private discussion spaces whenever you want

• Import a existing user list

  Invite guests based on existing user list (CRM extractions, mailing lists, etc.)

• Registration and activity funnels

  Know the registration and activity conversion ratio

• Resolution ratio

  Evaluate number of responses relative to the questions flow

• Filter and sort contributions

  List contributions based on many sort and filter criteria

• Star contributions

  On a click, feature contributions that are important for the community

• Satisfaction score on answers

  Evaluate satisfaction based on user votes, and find unrelevant content

• Flexible definition of themes

  Configure groups of categories, public or private, single or multiple choice, mandatory or not

• Workflow

  Configure workflow for new content processing (notifications, assignments, etc.)

• Moderation through emails

  Allows moderators to enable or stop publishing from their email client (desktop, mobile)

• Interactive Page Layout

  Allows community managers to change layout and content without technical knowledge