Dimelo's Experts Q&A application put forth the experts within your company, so they can answer questions that your customers (or visitors) have. That way, customers get satisfaction from expert answers, and give your company more credit.

On the application, users can ask questions to a panel of company experts. Experts are then forwarded popular user questions and answer them on the web or through email. Their answers can be edited by a PR departement before publishing. Users are notified when the expert has responded.

All expert answers feed the knowledge base and are indexed by Google, so they can be searched by other users or reused on contact centers. The consumed expert time yields maximum returns.

Your company is recognized as an expert in its field, and viewed as a facilitator.