Dimelo's Community Support application is the catalyst of support conversations between your customers. Power users respond to newbies questions, and share their knowledge, thus alleviating customer service load.

The application allows users to ask questions and/or propose answers to published question. The contributors can select the best answer and visitors can declare whether the answer help us ("usefulness"). Community managers can also certify answers to bring an official statement to important questions.

Thanks to our powerful SEO capabilities, answers are also available to a larger audience through Google searches, multiplying economies of scale. Our estimates indicate that 10-15% of support calls / contacts can be avoided through online self-service, enabling a clear ROI calculation.