News and events
For this conference about the challenges and strategies in digital banking, Eric Dos Santos will draw upon real-life examples to discuss emerging best practices in digital customer care: "Social media, chat, email, text messages... Achieving cross-channel relevance for success in digital customer engagement"
This event will explore how companies can improve customer satisfaction and loyalty through multichannel customer service, KPI monitoring, and customer experience design. The day hosted by Relation Client magazine and will provide attendees with best practices, inspiration and networking opportunities.