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Study: Customer Experience on social networks

Study: Customer Experience on social networks in 2016

Dimelo introduces its new Study: "Customer Experience offered by brands in 2016 on social networks".
This study was carried out on a panel of +100 customers B2C UK companies, during the 2nd half of 2016, through a mystery customer approach.

In this study: 

  • An overview of the Customer Experience offered by UK companies on social media in 2016
  • Zooms on specific topics
  • Ranking by industries
Etude Dimelo Réseaux sociaux expérience client

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