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HelloBank! Success Story

Social and Mobile Customer Care for a New Generation Digital Bank

Created in 2013 by BNP Paribas, HelloBank! is the first 100% digital bank. It targets young european customers needing an easy, safe and fast digital banking service.

To power the social CRM and customer engagement strategy of its newly-launched digital and mobile banking brand, Hello bank!, BNP Paribas chose Dimelo.

Read the Blog post: Hello bank! 100% digital Customer Relations in 5 questions

6,000
messages received every month
1h
average response time on social media
71%
of messages are private (DM on Twitter and Messenger)

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