Incorporated in 2006, Dimelo is the European leader of SocialCRM software. We help brands leverage social media as a powerful way to augment returns of CRM initiatives, whether in sales, marketing, customer service or customer insights.

Our SocialCRM Suite is a comprehensive multichannel software for companies willing to engage in a direct conversation with their customers, allowing them to orchestrate, manage and secure conversations in their Internet properties as well as in the wild wild web.

With a single back-office, common interfaces and processes, we help community managers efficiently engage on community websites, Facebook pages, Twitter accounts, FAQs, external forums and blogs, as well as feed internal CRM and business intelligence applications.

We have a customer-driven culture and a strong commitment to our customers’ success and ROI. Our Customer Services team will work hand in hand with your team to make the most of SocialCRM, every step of the project : strategy, audit, design, integration, policies, operations, reporting and steering.

We offer our customers the right solution to cater to their current needs and goals, while providing a clear evolution path to full-fledged CRM process integration.